Refund policy
Return & Refund Policy
Paddy Foot Limited
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at:
support@paddyfoot.com
Returns must be sent to the address provided by our support team.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Return Instructions
If your return request is approved, we will provide you with detailed return instructions and, where applicable, a return shipping label.
As we work with multiple international suppliers, return addresses may vary depending on the product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The item is damaged upon arrival
- The wrong item was received
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if:
- The item is defective
- The item is damaged
- You received the wrong item
Please include photos where possible so we can resolve the issue quickly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalised products (including embroidered name items)
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items (unless required by law)
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to ensure you get the item you want is to return your item.
Once your return is accepted, you can place a new order for the replacement item.
European Union & United Kingdom – Statutory Cooling-Off Period
If your order is delivered within the European Union or United Kingdom, you have the legal right to cancel your purchase within 14 days of receiving your goods, for any reason and without justification.
This right exists independently of our 30-day return policy, which extends this period for your convenience.
Please note: this statutory right does not apply to personalised or custom-made items.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Please note that your bank or payment provider may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
support@paddyfoot.com